Big Data and Apache Hadoop Adoption

Author: Kerry Doyle Introduction Every data centre has unique hardware and software requirements that can pose significant management challenges to IT. Cloud utilization, virtualization, mobile device management, app development, security, and storage networking represent just a few of the management challenges facing IT today. Add to that the responsibility of providing the infrastructure for processing […]

Top Tech Trends and Predictions for 2019

Author: Global Knowledge What to expect in cloud, cybersecurity, networking and IT training What can tech professionals expect in 2019? We scanned the industry and asked our subject matter experts to weigh in on the top tech and IT training trends coming our way. From cybersecurity to hybrid clouds to skills gaps (sorry, they’re not going […]

Bridge Your Knowledge from ITIL v3 to ITIL 4

Author: Dan Stober Just think of all the new technologies and best practices that have emerged since ITIL® v3 was released in 2006. The IT landscape has changed. Agile, DevOps, cloud computing, software-defined networking—all these now need managing. Well, we’ve got good news for you: ITIL is upgrading. Version 4 of the industry standard for […]

How ITIL® Differentiates Problems and Incidents

Author:Barry Corless It’s a question we still get asked all the time, even in the new ITIL® 4 Foundation classes: How do you differentiate between incidents and problems? To address this issue and offer clarification, this article will identify the differences between incidents and problems, how they are related, and why it matters. What is an incident? […]